Opened 10 years ago

Closed 7 years ago

#118 closed improve feature (fixed)

Improve Feedback form

Reported by: lemon-head Owned by:
Priority: trivial Milestone:
Component: BW General Keywords: feedback.php
Cc:

Description (last modified by lemon-head)

This ticket brings small improvement, is quite easy to implement (i think), and is not urgent.


Currently we have a "Contact us" link in the personal menu of BeWelcome (top right). This link leads to a page with feedback form, http://www.bewelcome.org/feedback.php, with

  1. Dropdown: Choose your feedback category
  2. Textarea: Your question
  3. Checkbox: Urgent!
  4. Textfield: Please provide an email if you want an answer

The following improvements would make this more comfortable, and thus provide better quality user feedback and bug reports.

On the feedback page itself:

  • Add a piece of text saying "You came from page xy". The page name can be detected from the feedback link. The page name is a useful information when evaluating the feedback or bug report!
  • Email is not really necessary, because we know the username and can send a system message.
  • more things?

In addition, there could be a "Your feedback about this page" link on the bottom of the page. Coming from that link, the dropdown field would have "feedback" preselected. We could do the same for bug reports.

Spinning this further: The "feedback" link on the bottom could open a textbox directly on the same page (by magic javascript). This would make feedback much more comfy, and it would not interrupt your action sequence that much.


How to proceed

  1. ask Micha or Matthias (Design team), if all of this is ok from a design point of view.
  2. ask Claudia (Support team), if she is happy with it. -> she (or others in the team) will have to read the feedback.
  3. ask Valerie - it was her idea initially.
  4. do it, or modify the ticket.

Change History (6)

comment:1 Changed 10 years ago by lemon-head

  • Description modified (diff)

comment:2 Changed 10 years ago by lemon-head

  • version set to all

comment:3 Changed 10 years ago by lemon-head

  • Description modified (diff)
  • Priority changed from minor to trivial
  • Type changed from bug to improve feature

comment:4 Changed 10 years ago by lemon-head

  • Description modified (diff)

comment:5 Changed 10 years ago by philipp

we have to offer the possibility to enter a mail address as the form is also working when you are not logged in (for example needed if you have a problem with signup or login).
Thus it would of course be nice to only offer this box when the user is not logged in

comment:6 Changed 7 years ago by globetrotter_tt

  • follow_up set to none
  • freq_reported set to 1
  • Resolution set to fixed
  • show_on_bw set to 0
  • Status changed from new to closed
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