Opened 9 years ago

Closed 7 years ago

#1273 closed bug (fixed)

Tax refund - treasurer can not be contacted by non-members

Reported by: crumbking Owned by: crumbking
Priority: trivial Milestone: 0.5.5 - bugfixing
Component: BW General Keywords:
Cc:

Description (last modified by planetcruiser)

Issue:

  • If you donate and want a tax refund + you are NOT a member of BW: There is no direct access to the treasurer
  • There are far to may steps for this tax refund.

Reproduce:

Clean solution:

  1. Link to /feedback?IdCategory?=10 instead of wiki page on http://www.bewelcome.org/donate
  2. Create row for "Donations" in db table "feedbackcategories"
  3. Add translation for FeedBackName_Donations
  4. Create Gmail forward filter in feedback account: "Donations in subject" -> treasurer@…

Quick solution:

Change History (15)

comment:1 follow-up: Changed 7 years ago by crumbking

We could link to the contact form I guess this would be the easiest option.

Than the feedback team would forward it the relevant person.

Or should we go for an extra mail address?

comment:2 Changed 7 years ago by crumbking

  • Milestone changed from Future to 0.5.4 - bugfixing

comment:3 Changed 7 years ago by crumbking

  • Owner set to crumbking
  • Status changed from new to assigned

comment:4 Changed 7 years ago by globetrotter_tt

  • Milestone changed from 0.5.4 - bugfixing to 0.5.5 - bugfixing

comment:5 in reply to: ↑ 1 Changed 7 years ago by planetcruiser

  • Description modified (diff)
  • Summary changed from tax refund - direct contact and NOT via group or member profile to Tax refund - treasurer can not be contacted by non-members
  • Type changed from improve feature to bug

Replying to crumbking:

We could link to the contact form I guess this would be the easiest option.

Than the feedback team would forward it the relevant person.

Or should we go for an extra mail address?

yes, an email link is better. crumbking, could you fix this? does it need to be translated into all languages?

comment:6 Changed 7 years ago by crumbking

We should create the mail address first then.

Afterwards we should change the link. Yes all translations needs to be changed. Usually JY did this for all languages in the DB directly. Not sure if this is the way to go.

comment:7 Changed 7 years ago by globetrotter_tt

Please, no direct changes in the database again. This is not the way to go. The email is already there and used for a couple of years.

Note, that this page is public and the treasurer email should not be spammed.

Also as tax reduction is only relevant for french people, translation is not that important.

I'd rather prefer a feedback form that sends a notification to the treasurer.

comment:8 Changed 7 years ago by crumbking

Okay as I also prefer the solution with the feedback form I suggest to add a link to our feedback form.

comment:9 Changed 7 years ago by planetcruiser

ok. you can also preselect a feedback category by passing an id, example: http://www.bewelcome.org/feedback?IdCategory=9

should we create a new category "Donations" or use "Other" (cat. 9)?

@globetrotter_tt: did you find out if we can have different email addresses for each feedback category?

comment:10 Changed 7 years ago by globetrotter_tt

If i remember right, all feedback was sent to OTRS and then moved to different queues by a filter setting. I could not figure out if different feedback categories were also sent to other email addresses before. Probably JY is the right person to ask.

We could create a new category for Donations

comment:11 Changed 7 years ago by planetcruiser

yes, we can add a Donations category, but we should clean up the categories later (see #1568)

@crumbking: do you need help with this?

comment:12 Changed 7 years ago by planetcruiser

clues:

  • feedback categories are defined in db table "feedbackcategories", we simply need to add a row
  • translations for select box have the prefix "FeedBackName_", e.g. FeedBackName_AbuseReport
  • a filter in the feedback gmail account needs to be defined that forwards "Donations" emails to treasurer@…
Last edited 7 years ago by planetcruiser (previous) (diff)

comment:13 Changed 7 years ago by planetcruiser

  • Description modified (diff)

comment:14 Changed 7 years ago by planetcruiser

  • Description modified (diff)

i just heard from matthias that no-one ever asked for tax refunds, so let's make this dead simple and just use the "Other" category with a link to /feedback?IdCategory?=9 - done

comment:15 Changed 7 years ago by crumbking

  • Resolution set to fixed
  • Status changed from assigned to closed

hiya,

yepp that's what was my first thought.

Okay I changed the link for German & English. I opend a thread in the translation team group for a change in all languages.

For dev's this is done :)

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