Opened 9 years ago

Closed 7 years ago

Last modified 6 years ago

#1299 closed bug (wontfix)

Report of problematic comment not working well. Safety issue

Reported by: jeanyves Owned by:
Priority: major Milestone: Legacy Resolved
Component: BW Admin Keywords: comments safety
Cc: fake51, planetcruiser

Description (last modified by globetrotter_tt)

new description

Issues:

  • reported comments are not displayed anywhere for people who will process them
  • the text from the report should be included in the tool for processing comments
  • people can also report comments that are written on other profiles:

Code to check:

  • htdocs/bw/admin/admincomments.php (very old code, this should be all go to:
  • build/admin (fake51 has started already something)

old description:

Currenttly when a member report a comment the result is that a feedback is sent to admincomment at bewelcome.org.

I don't know if OTRS receive it.

I think that, in addition, something else should be done when a comment is reported and it has been removed when the toold has been roxed. The comment should have its field comments.AdminAction set to AdminCommentMustCheck?, the result of it beeing that somewhere (in the volunteer menu) a counter of comments to proceed by the people who have the right Comment (ie the volunteer comment team). This should lead to a link when the volunteers can either edit the comment or change its status for the "Abuse Team", setting comments.AdminAction to the value AdminAbuserMustCheck?. Then someone from the Abuse team should be warned automatically and proceed with the problem.

When the comment has been processed, it comments.AdminAction is to be set to Checked.

This above description is the design I made initially. I am not sure it was completely finnished in the initial old BW, but I just look in the database and I see that sme have been processed in the past and than 16 looks to be waiting ... (some have been processed because it looks like some of the involved members have been rejected)

I will mark this ticket critical, we must do something and already a member reported that he was wondering how BW process comments. I think this is a Safety issue and it is urgent

Change History (13)

comment:1 Changed 9 years ago by fake51

  • Component changed from unknown to BW Admin
  • Owner set to fake51

The email to admincomments has been disabled for a while now, I believe.

However, the Rox code properly sets the adminaction field in the comments table as you describe. What might be lacking is a proper admin tool to process comments. I think this has been lacking for quite some time, since before Rox. I'll get started on implementing the comment functionality in the admin app - we can discuss functionality here.

comment:2 Changed 9 years ago by globetrotter_tt

The email to admincomments is still working and the safety team gets the notifiaction via OTRS. However the problem for the safety team was that a link to edit a comment was missing. see ticket http://bevolunteer.org/trac/ticket/1263

comment:3 Changed 9 years ago by fake51

  • follow_up changed from none to test on alpha

This should be fixed now on test/alpha - comments are marked AdminCommentMustCheck? when a member clicks the 'report' link

comment:4 Changed 9 years ago by globetrotter_tt

We should display the numbers of reported comments in grey below the top menu, similar as Adminaccepter (12), Adminspam (2), etc.

comment:5 Changed 7 years ago by jeanyves

I belive this problem is still existing

not a top emergency however (They are not a lot of trouble makers among BW members, thanks god (or Couchsurfing ?))

comment:6 Changed 7 years ago by globetrotter_tt

  • Cc fake51 planetcruiser added; fake51 Philipp kiwiflave removed
  • Description modified (diff)

comment:7 Changed 7 years ago by globetrotter_tt

  • Milestone changed from unassigned to 0.5.7 - bugfixing

comment:8 Changed 7 years ago by planetcruiser

  • Priority changed from critical to major

this ticket might need splitting into several tickets with different priorities. will look at this later

comment:9 Changed 7 years ago by planetcruiser

  • Owner changed from fake51 to planetcruiser
  • Status changed from new to accepted

will see what i can do about this

comment:10 Changed 7 years ago by planetcruiser

  • Milestone changed from 0.5.7 - bugfixing to unassigned

nothing we can and need to do about this until #1587 is solved

comment:11 Changed 7 years ago by planetcruiser

  • Owner planetcruiser deleted
  • Status changed from accepted to assigned

comment:12 Changed 7 years ago by planetcruiser

  • Resolution set to wontfix
  • Status changed from assigned to closed

as part of #1587 i decided to go the way of least resistance and fixed the old htdocs/bw/admin/admincomments.php, because build/admin/comments was too far from being functional.

most issues in this ticket have been fixed now, so i'm closing. if issues remain, please open new tickets and only include one issue per ticket

comment:13 Changed 6 years ago by TimLoal

  • Milestone changed from unassigned to Legacy Resolved
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