Opened 7 years ago

Last modified 6 years ago

#1675 new improve feature

Make it possible to change a username

Reported by: sanderr Owned by:
Priority: minor Milestone: backlog
Component: BW Profile Keywords: change username profile


Currently it's not possible to change a username of a profile.

One way around this is by creating a new profile with the desired username, but then you lose all your history and connections.

So, can we implement a feature that enables users to change their username of their profile?

Change History (11)

comment:1 Changed 7 years ago by abyssin

As a member of the support team, I often find myself answering messages in French from people asking to change their username. This is why I’m in favour of this new feature.

comment:2 Changed 7 years ago by TimLoal

  • Component changed from unknown to BW Profile
  • Priority changed from minor to major

comment:3 Changed 7 years ago by James_Oder_Dave

I am also finding users mailing into OTRS wanting to change username.

Is there a work around for this issue until it is fully resolved?

comment:4 Changed 7 years ago by jeanyves

As far as I know there is currently no policy and no tool to change a Username, but there was some structure able to handle username change and keep track of it (necessary to avoid confusion).

It has happen in the past. The trick was to rename the current username and to create another member record with status Renamed and with the old Username a dedicated field in teh member table allowing to link with the new username.

It appears that it is not working anymore, but they are some renamed profile inside the database (done case by case by me upon request of the support team)

comment:5 Changed 7 years ago by jsfan

  • Milestone Future deleted

Milestone Future deleted

comment:6 Changed 6 years ago by shevek

  • Milestone set to unassigned
  • Priority changed from major to trivial

Support team definitely can change user names. But you need a special right for that which not all supporter have.

My name was changed twice ;-)

Additionally I want to point to a related ticket (#1789, closed) that should be taken into account if this gets implemented.

Changing priority as username can be changed (if not easily)

comment:7 Changed 6 years ago by planetcruiser

before this gets implemented we need to clarify the rules for name changes first. unlimited renaming? a few times? only by support people?

also forwards need to be implemented and old usernames must be blocked for new registrations.

comment:10 Changed 6 years ago by planetcruiser

my recommendations:

  • old username MUST be blocked from registration
  • old username SHOULD be forwarded
  • forward MAY be optional
  • number of changes SHOULD be limited

comment:11 Changed 6 years ago by shevek

  • Milestone changed from unassigned to backlog
  • Priority changed from trivial to minor
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