Opened 6 years ago

Closed 6 years ago

#1973 closed improve feature (fixed)

Change "I want a reply" to "I don't want a reply" on Contact Us page

Reported by: sitatara Owned by: sitatara
Priority: trivial Milestone: 1.9
Component: unknown Keywords:


Currently, the Contact Us page ( has a checkbox for "I would like to get an answer, please". Several members told us that they find this rather weird. Usually people expect an answer anyway if they contact the support team. If not, an "I do not need any reply" checkbox would serve the purpose much better.

Therefore, please change the text on and make sure the messages in OTRS display this reversed meaning of the checkbox then.

Change History (5)

comment:1 Changed 6 years ago by sitatara

  • Milestone changed from unassigned to 1.9
  • Owner set to sitatara
  • Status changed from new to assigned
  • Type changed from unknown to improve feature

comment:2 Changed 6 years ago by sitatara

  • Status changed from assigned to local_testing

I changed the meaning of the checkbox to 'answernotneeded' and changed the text that is sent to OTRS to "-no reply needed".

Please test locally.

comment:3 Changed 6 years ago by sitatara

  • Status changed from local_testing to to_alpha

I sent 2 test messages through the feedback form (1 with checkbox ticked, other with checkbox unticked) and it works as it should: When checkbox is ticked the message contains the line "-nor reply needed".

comment:4 Changed 6 years ago by shevek

  • Status changed from to_alpha to testing

comment:5 Changed 6 years ago by crumbking

  • Resolution set to fixed
  • Status changed from testing to closed


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