Opened 6 years ago

Closed 5 years ago

#1974 closed task (fixed)

"FeedbackAtDelete" should go into respective queue in OTRS automatically

Reported by: sitatara Owned by: sitatara
Priority: major Milestone: 2.1
Component: BW Admin Keywords: OTRS
Cc: globetrotter_tt

Description (last modified by globetrotter_tt)

When a member deletes his/her profile there is a text box to enter feedback why he/she did so. This is sent to volunteer[at]bw[dot]org and goes into the OTRS queue "Volunteer" and the subject line says "New feedback from username - Category: Other".

There is a queue in OTRS called "FeedbackAtDelete?" as a subqueue of "Account". It should go there directly, especially since the messages are often very cryptic and there is no way of knowing what this is about unless we manually check if this profile has been deleted and then we can assume that it was indeed a "FeedbackAtDelete?".

Change History (8)

comment:1 Changed 6 years ago by globetrotter_tt

  • Description modified (diff)

comment:2 Changed 6 years ago by globetrotter_tt

Probably we need to define a new category and email address for this in the "feedbackcategories" table of the DB

comment:3 Changed 5 years ago by sitatara

  • Owner set to sitatara
  • Status changed from new to assigned

comment:4 Changed 5 years ago by shevek

  • Component changed from unknown to BW Admin
  • Milestone changed from unassigned to 2.1

comment:5 Changed 5 years ago by sitatara

  • Status changed from assigned to local_testing

I introduced a feedback category 'Delete profile' which is not listed in the contact form and only used for feedback entered on the /deleteprofile page.

Committed with https://gitorious.org/bewelcome/rox/commit/f0d7701ffe5ac26dfd4f7cebee17ef504ebd8c44

See http://trac.bewelcome.org/ticket/1568#comment:16 for required database changes.

Please test locally.

comment:6 Changed 5 years ago by shevek

  • Status changed from local_testing to to_alpha

comment:7 Changed 5 years ago by shevek

  • Status changed from to_alpha to testing

Database updated and new code deployed to alpha.

comment:8 Changed 5 years ago by sitatara

  • Resolution set to fixed
  • Status changed from testing to closed

tested an messages arrived in correct queue in OTRS

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